ELEGOO Egypt – Refund and Returns Policy

At ELEGOO Egypt we want you to be completely satisfied with your purchase. We supply ELEGOO 3D printers, resins, filaments and accessories, and if something is not right we will put it right. This policy follows the Egyptian Consumer Protection Law No. 181 of 2018.

Returns Policy

We accept returns under the following conditions:

  • The item must be returned within 14 days of the date you receive it. You do not need to give a reason.
  • If the item is faulty, damaged or not what you ordered, the window extends to 30 days.
  • Products should be in their original packaging and in resellable condition, with all accessories included.
  • Proof of purchase (receipt or invoice) is required.
  • You are welcome to inspect and test a printer as you would in a shop. Returns are only affected if an item has been damaged through misuse.

Who pays for the return

Returns are free. The law is clear that returning an item must not cost you anything extra, so we arrange and pay for collection anywhere in Egypt. You will never be asked to cover return shipping, whether you changed your mind or the item was faulty.

Refund Policy

Refunds are processed under the following circumstances:

  • If the returned item meets our return conditions, a full refund is issued to the original payment method.
  • Orders paid by cash on delivery are refunded in cash or by bank transfer, whichever you prefer.
  • Refunds are issued within 7 to 14 business days of us receiving and inspecting the returned item.
  • If the item was faulty, damaged or incorrect, we refund the original delivery fee as well.

Defective or Damaged Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

  • Your order details and proof of purchase.
  • Photos or a short video showing the issue.
  • We will arrange a replacement, repair or refund based on the situation.

Exchange Policy

If you would rather exchange an item than be refunded, tell us when you contact us and we will arrange the replacement at the same time as the collection.

Non-Returnable Items

The following items cannot be returned:

  • Opened resins or filaments, unless they are defective.
  • Customised or special-order items.
  • Items damaged by misuse, unauthorised repair or modification.
  • Items returned without their serial number, or with the serial number removed.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team with your order number and tell us which item you are returning.
  2. Provide the required information (photos, proof of purchase).
  3. We arrange a courier to collect the item from your address, at no cost to you.
  4. We inspect the item within two business days of receiving it and confirm your refund or replacement.

All prices and refunds are in Egyptian Pounds (EGP). For any question about this policy, contact ELEGOO Egypt support on 01094668220 — we are here to help.